Privacy policy

At Rocca, we are committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how Rocca Stone and Porcelain Ltd collects, uses, stores, and protects your personal information when you visit our website, contact us, request a quotation, visit our showroom, or use our services.

1. Who We Are

Rocca Stone and Porcelain Ltd is the data controller responsible for your personal data. We specialise in the supply, fabrication, and installation of quartz, granite, marble, natural stone, and porcelain surfaces across residential and commercial projects throughout Scotland.

If you have any questions about this Privacy Policy or how we handle your data, please contact

Rocca Stone and Porcelain Ltd
34 Kelvin Ave, Hillington Park,
Glasgow G52 4LT
United Kingdom

Email: info@roccastone.co.uk

2. What Information We Collect

We may collect and process the following types of personal information: Name, email address, telephone number, home or project address, information submitted through quotation or contact forms, project details and preferences, marketing preferences, communication history, website usage data and analytics information.

We may also collect technical information including IP address, browser type, device information, pages visited on our website, cookies and tracking data.

3. How We Collect Your Information

We collect information when you: Submit a contact or quotation form, visit our showroom, contact us by phone, email, social media, or WhatsApp, subscribe to marketing communications, Interact with our advertisements, browse our website, request an appointment.

4. How We Use Your Information

We use your personal information to: Respond to enquiries and quotation requests, provide products and services, arrange surveys, templating, fabrication, and installation, improve our website, send marketing communications where permitted, measure advertising performance, comply with legal and regulatory obligations.

5. Lawful Basis for Processing

Under UK data protection law, we rely on the following lawful bases for processing personal data: Consent. Performance of a contract. Legitimate interests. Compliance with legal obligations Where we rely on consent, you may withdraw that consent at any time.

6. Marketing Communications

We may occasionally contact you regarding: New products, promotions, services that may interest you. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

We do not sell your personal information to third parties.

7. Sharing Your Information

We may share your information with trusted third-party service providers where necessary to operate our business, including: Website hosting providers, CRM and email marketing systems, payment providers, advertising and analytics platforms, professional advisers and legal representatives We only share information where necessary and take reasonable steps to ensure it is handled securely.

International Transfers -Some of our third-party service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website. These may include essential website cookies, analytics cookies, advertising and remarketing cookies.

We may use services such as Google Analytics, Google Ads, Meta Pixel.

These tools may collect information about your browsing activity across websites and devices. You can manage cookie preferences through your browser settings and cookie consent preferences on our website. For more information, please refer to our Cookie Policy.

9. Data Retention

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected. Managing enquiries and projects. Legal, tax, and accounting obligations. Resolving disputes, Marketing records and consent management
Retention periods may vary depending on the nature of the information and legal requirements.

10. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, disclosure, or alteration.

These measures include Secure servers and hosting ,SSL encryption, password protected systems, restricted staff access, secure cloud based software providers.

While we take reasonable precautions, no method of transmission over the internet can be guaranteed as completely secure.

11. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to processing
  • Withdraw consent
  • Request transfer of your data
  • Lodge a complaint with the ICO

To exercise any of these rights, please contact us directly.

You also have the right to complain to the Information Commissioner’s Office. You can find further information at: ICO Website

12. Children’s Privacy

Our website and services are not intended for children under the age of 18, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business developments. Any changes will be posted on this page together with an updated effective date.

If you have any questions about this Privacy Policy or your personal information, please contact Rocca Stone and Porcelain Ltd.

 

Effective Date: May 2026